Frequently Asked Questions

Do you cover the whole of the UK?
Landlord Response have Engineers across the country who are directly employed by the company. Therefore we can cover any residential property in mainland UK (England, Wales and Scotland).
My boiler is over 7 years old, can you still cover it?
Landlord Response can still cover boilers beyond the age of 7 years old subject to the Initial Inspection. If the boiler is older we will continue covering for all parts and labour but will not provide a full replacement boiler if it was beyond economical repair. At this stage we would then quote for the new boiler with a genuine 10% discount off of our standard labour costs.
My boiler is electric, can you cover it?
The Landlord Response Packages are designed to cover any boiler regardless of if it is run by gas or electricity. Therefore the prices are the same whatever the type of boiler.
Can you cover electrical heating eg. storage heaters?
The Silver package onwards covers the central heating system including the radiators. Therefore we will cover the static radiators in the property. Please note that this will not include portable heaters.
Can I have cover if my property is managed by an Agent?
Landlord Response can liaise with all parties involved in any works. Any scheduling of appointments can be done directly with the Tenant and if directed to do so, the Agent also. The package will work extremely well with any Managed Service through an Agent as they will be able to deal with the rental income, advertising and legalities of the letting and we can cover all of the maintenance issues.
Will I be issued with copies of certificates?
Legislation states that copies of the Gas Safety Certificate must be available at the property and Landlords must hold the document for two years. Once the Inspection and relevant certificates have been completed we will send these to you along with your Welcome Pack. It is then your responsibility to pass these on to the Tenants. At any point we can send further copies to you via email as we keep electronic copies on our database.
When is the first payment taken?
The first payment is taken immediately after sign up and held until the policy commencement date.
When does cover commence?
Cover commences after we have issued the report from the Initial Inspection and once we have received an Acceptance of Estimate form for the remedial works, if any.
How do I pay for remedial works?
Remedial works are paid for on the day of completion. You will receive a full invoice and receipt for these works. You may also open an account facility (subject to status) which allows the remedial cost to be spread over the 12 months of the contract. The payment schedule is set out on the acceptance of estimate, you will then receive a full invoice and payment schedule along with the Welcome Pack.
What if I do not wish to go ahead with the package or have these works carried out after the Initial Inspection?
The remedial works are conditions of cover and therefore have to be scheduled prior to commencement of the policy, this is not negotiable. If you choose not go ahead with package for whatever reason you will be charged to cover the cost of the certificates and inspection only. There is still no charge for our comprehensive check. This will automatically happen if we have not had a response after 14 days of the report being issued. To clarify if you do go ahead there is absolutely no charge.
How much is the charge?
This amount depends on what package you have chosen, less the initial deposit paid and this will be deducted from the account details provided on sign up. Please see summary of charges.
What is the definition of an emergency job?
Emergency jobs defined as “large escapes of water from the boiler or any pipe work or severely blocked drains or you have complete loss of power or lighting and you think this will cause damage to you or your personal belongings”.
Can my Tenants contact you with other emergencies?
The Landlord Response 24 hour breakdown line can be used for any household breakdown. If the problem is not covered under your package and the breakdown happens during working hours we will contact you to gain authorisation to carry out the works. If it is out of hours and a genuine emergency which is not covered, for example lock smith or complete loss of power and only hold Silver cover, we can either contact you at night or have a pre-approved spend limit to make the property safe at night. In the second case we would then contact you the next morning to quote for a full repair.
What other services do you offer?
Landlord Response can not only provide the Breakdown Packages, but additionally we can carry out any other remedial and redecoration works. This includes lock smith services, kitchen and bathroom refurbishments, decorations eg. plastering, painting and wall papering, window repairs etc. Policy holders will get a genuine 10% discount off of labour costs on any other works. We are specialists in maintenance and improvements of rental properties and so can deal with any related issues within residential properties. We do not let properties or deal with any legislation that is unrelated to maintenance.
Is VAT included within the fee?
Landlord Response is VAT registered and the fixed monthly fees are inclusive of VAT.
Summary of charges for Initial Inspection Testing and certification if not going ahead with package (prices published in tariff pages)

Bronze: Boiler Service

Silver: Gas Safety Certificate and Boiler Service

Gold: Gas Safety Certificate and Boiler Service

Platinum: Gas Safety Certificate and Boiler Service, Fixed Wire Test and Pat Test